Stakeholder Engagement

Our Response & Actions

• Upholding a robust Shareholder Rights Policy that ensures all investors, including minority shareholders, are treated with equal dignity and fairness.
• Facilitating easy access to voting and participation in general meetings through digital and physical platforms.
• Adhering to the Principles of Good Corporate Governance as outlined by the Securities and Exchange Commission (SEC) and the Stock Exchange of Thailand (SET).
• Driving sustainable financial growth through operational excellence and disciplined capital allocation.
• Adhering to a transparent Dividend Policy
• Implementing a strict Conflict of Interest Policy and the Code of Business Ethics that requires directors and executives to disclose potential conflicts and abstain from related decision-making
• Empowering the Audit and Risk Committee to oversee related-party transactions for full transparency.
• Ensuring that all material information is disclosed simultaneously to all investors through the SET portal and the MR.D.I.Y. Investor Relations website.
• Maintaining a proactive communication calendar including quarterly "Opportunity Day" sessions and press releases to prevent information asymmetry.
• Protecting the fundamental rights of shareholders, including the right to propose agenda items, nominate directors, and receive full information prior to the Annual
• General Meeting of Shareholders.
• Establishing a dedicated Investor Relations (IR) Unit to serve as the primary channel for meaningful dialogue between the Board, Management, and the investment community.

Our Response & Actions

• Provision of appropriate and fair remuneration and benefits for employees in line with applicable laws and internal policies
• Maintenance of a safe and healthy working environment to protect employees’ lives and property
• Equal opportunities in recruitment, appointment and transfer based on fair performance evaluations reflecting competence, commitment and work performance
• Establishment of annual internal and external training plans tailored to each function covering basic skills management capabilities and specialised professional knowledge
• Provision of channels for employee feedback and for reporting misconduct or unlawful practices in a confidential and protected manner
• Avoidance of unfair practices that may affect job security including harassment, intimidation or undue pressure on employees’ mental wellbeing
• Communication of relevant and beneficial information to employees through the Company’s internal communication channels including corporate email

Our Response & Actions

• Sale of products that are of good quality and comply with applicable safety and quality standards
• Maintaining professional integrity in all marketing and corporate communications, ensuring all claims are fact-based and verified.
• Provision of customer service channels and dedicated customer service functions to support customer enquiries and concerns
• Establishment of a complaint-handling system to receive customer feedback and suggestions, implement corrective actions, and communicate resolution outcomes to customer
• Implementation of measures to protect customer data and maintain confidentiality in accordance with applicable laws and internal policies
• Fair equitable and non-discriminatory treatment of customers without taking advantage of consumers

Our Response & Actions

• Conduct of business in accordance with ethical business conduct and integrity principles
• Establishment of systematic operating procedures and transparent, fair, and accountable procurement processes
• Implementation and enforcement of a Vendor Code of Conduct to communicate expectations on ethical conduct legal compliance labour practices environmental responsibility and anti-corruption
• Zero tolerance for solicitation acceptance or offering of improper benefits bribes or advantages that are inconsistent with normal business practices
• Commercial negotiations with business partners conducted in a transparent fair and non-exploitative manner
• Strict compliance with agreed contractual terms and conditions
• Provision of accurate complete and factual information to business partners
• Protection and security of business partners’ personal data in accordance with applicable laws and internal policies

Our Response & Actions

• Local hiring within the communities where the Company’s branches are located
• Conduct of business operations in a responsible, prudent and cautious manner to prevent adverse impacts on society communities and the environment
• Listening to the opinions needs and suggestions of community members
• Collaboration in addressing issues and supporting projects that provide benefits to local communities

Our Response & Actions

• Strict compliance with all applicable laws regulations and requirements relating to the conduct of business
• Active listening to feedback and suggestions from government agencies
• Cooperation with government agencies responsible for the supervision and regulation of the Company’s business operations
• Establishment and implementation of the Anti-Corruption Policy which sets out principles and guidelines for engagement with public officials such as criteria for hiring government personnel, as specified on the Company’s website, to ensure compliance with applicable laws and regulations

Our Response & Actions

• Strict compliance with agreed terms and conditions. In the event that the Company is unable to comply due to any difficulties creditors will be informed promptly and solutions will be sought jointly
• Maintenance of financial ratios within the limits or conditions stipulated by financial institutions
• Provision of accurate and factual information about the Company to creditors

Our Response & Actions

• Strictly adhering to the Trade Competition Act and relevant anti-trust regulations
• Promoting a culture of "Fair Play" where market leadership is achieved through operational excellence rather than anti-competitive practices.
• Avoid acquiring, using, or accessing competitors’ confidential information through dishonest or inappropriate means, and refrain from making unfounded or malicious claims against competitors.